Refund policy

This is a reference translation. The Japanese text is authoritative. We ship within Japan only.

Cancellations

To cancel an order, please write to info@inspice.jp within one hour of placing it, giving your order number and name.
Requests received at weekends or on public holidays are processed on the next business day.

Changes

We are not able to change any part of an order once placed — payment method, address, combining delivery, adding or removing items, or changing quantities. Please cancel (see above) and order again.

Returns and exchanges

If an item arrives faulty, please write to info@inspice.jp within seven days of delivery, with a photograph of the fault.
We will send a replacement, or refund you if a replacement is not available.

Where the fault is ours, we cover the cost of return delivery, of sending a replacement, and any fee involved in refunding you.
We are not able to accept returns or exchanges for reasons of personal preference.