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Free shipping within Japan on orders over ¥1,000 ─ Inspice KANAZAWA, our Higashiyama flagship, is open
FAQ

FAQ

The questions we are asked most often. If this does not answer yours, please get in touch.

About this product

You say additive-free and plant-based. Is there really nothing added?
Yes. Inspice seasonings use no flavour enhancers, colourings or added fragrance. Dish and FlareLine are salt-free, additive-free and 100% plant-based. Chai and the cocoa contain a very small amount of rock salt to draw the taste together, which is shown on the ingredient list.
I have an allergy. Can I check the ingredients?
Every product page lists the ingredients and the 28 designated allergens. Our production facility also handles products containing milk and soy, among others, so please check the product page for details.
What is the best-before date, and how should I store it?
It varies by product. The best-before date and storage instructions are on each product page and on the back of the package. In all cases, store at room temperature, away from direct sunlight, heat and humidity.

Shipping and delivery

How much is delivery?
A flat ¥500 (incl. tax) anywhere in Japan, and free on orders of ¥1,000 (incl. tax) or more.
How long does delivery take?
We usually dispatch within three to seven business days of confirming your order. Weather, stock and busy periods can shift this.
Can I send it as a gift?
Yes. We can discuss gift wrapping and traditional noshi paper. Add a note with your order, or contact us.

Orders and payment

What payment methods can I use?
Credit cards, plus Shop Pay, Apple Pay, Google Pay and the other methods shown at checkout.
Do you offer a subscription?
Not yet — we are working on it, and will announce it here and on Instagram. Some products, such as CHAInstant, already have multi-pack pricing.

About the shop

Where is your shop?
Inspice KANAZAWA, 1-10-2-104 Higashiyama, Kanazawa, Ishikawa. Open 10:00–16:30, closed Wednesdays. You can smell everything before you buy.
Can I stock Inspice for my business?
Yes. We supply restaurants and retailers at trade prices. Please see the Wholesale & business page.

Still not answered?

Contact
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